WARRANTY

Product Warranty Service

This warranty applies to Simorchip digital storage products and is subject to the following conditions: During the warranty period, under normal use, if a product fails due to manufacturing or material defects, Simorchip will repair or replace the product at the same level, and customers will not be responsible for any labor or parts replacement costs. We may update or supplement these warranty terms periodically, with the most recent version on our website taking precedence.

However, this warranty does not apply to:

• Damage caused by accidents, intentional destruction, improper use (such as not following product instructions, using the product beyond its intended design purpose, or for fixture or testing purposes), or improper installation (such as use on incompatible or non-conforming equipment with the product's design).
• Misuse, abuse, neglect, unauthorized repairs, or unauthorized modifications or alterations of parts by the user.
• Products damaged by natural disasters or power issues, such as insufficient voltage, excessive or unstable power supply, or prolonged lithium battery charging.
• Product labels are unclear, damaged, missing, illegible, or visibly compromised.
• Products purchased through unauthorized distribution channels or secondhand resale markets.
• When the warranty seal or anti-tamper label is altered or damaged.

Disclaimer

• Important Data Backup Reminder: Before sending your Simorchip product for repair, please back up all your existing data. We cannot guarantee data integrity during the repair process.
• Simorchip is not responsible for any product damage or loss resulting from improper shipping or packaging during transit to our service center.
• Simorchip will not be liable for any personal injury or loss arising from the application of this product in equipment where product defects or failures could result in death or injury. This includes, but is not limited to, medical or medical-related devices, aircraft, traffic control systems, disaster prevention systems, combustion systems, and nuclear facilities.
• To the maximum extent permitted by law, Simorchip shall not be liable for any indirect, incidental, or consequential damages arising from product use, including losses of profits, business investments, goodwill, data, or damages to other equipment used in conjunction with Simorchip products.

Conditions Necessary for Warranty Fulfillment

When a consumer requests repair or warranty service from Simorchip, the consumer must provide one of the following documents or records as proof of the product’s original purchase date:

• Warranty certificate
• Purchase invoice or receipt
• Product registration information

Product Support & Service Information

If you’ve purchased a Simorchip product and are experiencing issues that need repair, we recommend following the solutions below. This approach helps you quickly troubleshoot any usage concerns on your own or get fast, reliable service directly from Simorchip.

• For product-related issues, you can check the FAQ and the datasheets in the downloads section, or use our compatibility search feature to quickly identify and troubleshoot any problems you might encounter.
• Simply return your product to your original place of purchase for hassle-free after-sales service, handled according to your dealer’s warranty terms.
• Reach out to our customer service team for comprehensive after-sales support and service details tailored to your needs. Support Hours: Monday through Friday, 9:30 AM – 12:30 PM and 1:30 PM – 6:30 PM (Taiwan time, UTC+8). Need help after hours? Drop us a line via email and we’ll get back to you!
• When you receive your repaired or replaced product back from us, please take a moment to verify everything is correct. If there are any issues with the quantity or specifications, simply reach out to our customer service team within three days of delivery. Please note that we’re unable to process claims submitted after this timeframe.

Other Disclosures

• Simorchip will either replace it with a new or refurbished unit or repair it to be functionally equivalent to a new one. Hence, the repaired product that you receive might not be the one you originally sent.
• If a product has been discontinued or can no longer be repaired, Simorchip will replace it with a comparable product.
• The new, refurbished or functionally equivalent product provided by Simorchip under the Warranty Service will be warranted for the remainder of the original warranty period.
• To continuously improve the quality and performance of our products, Simorchip reserves the right to change the appearance, content or specifications of our products without prior notice.
• For products with a limited lifetime warranty, coverage runs from the original purchase date to the end of the product's life cycle, as determined by Simorchip.